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Vision 2008 Conference
The Westin Diplomat Resort
Hollywood, Fla.
Oct. 5–8, 2008
experian.com/vision
Access and print this Breakout session matrix for date, time, and presenter names.
Vision 2008 offers a stimulating program focusing on your most challenging industry issues. More than 50 breakout sessions will be presented, which have been organized into fifteen tracks to address your greatest business needs. Sessions are subject to change.
Analytics and decisioning
BankruptcyPredict – State of the union (83)
Hear an update on the newly launched BankruptcyPredict score, the first of its kind to use the following:
- Visa transaction spending characteristics
- Experian Trend ViewSM data
- Experian STAGG AttributesSM
This new tool predicts the likelihood that consumers will file bankruptcy within the next 24 months. Results from early adopters will be shared, as well as tips on how to best utilize this score for specific industries. You’ll also get a glimpse into new products that Visa and Experian are developing, including transaction attributes and a small-business score.
All levels – 1 hour
Case study on data and modeling best practices (37)
First Advantage Saferent was faced with the redevelopment of multifamily housing lease application scorecards. This session will describe the key steps in their scorecard redevelopment including how leveraging robust credit bureau data helped them design a tool to successfully screen potential apartment residents. This case study illustrates how data, modeling and expert advice can help organizations achieve extraordinary success.
Intermediate level – 1 hour
Improve and extend decisioning capabilities through more effective integration of credit and non-credit data (26)
In an increasingly competitive environment, the ability to make informed business decisions which accurately measure risk and reward has never been more important. Valuable sources of rich data remain largely unused, but now can be effectively integrated into the decision management process. This session will explore the potential ROI when implementing data that better defines risk and overall profitability.
Intermediate level – 1 hour
Modeling with continuous variables (39)
Use of binned or dummy independent variables has widely been used for credit scoring models. This approach provides several advantages but also creates additional complexities. This session contrasts the pros and cons of using dummy versus continuous independent variables for model development. It will also highlight techniques for maximizing the effectiveness of continuous variables.
Expert level – 1 hour
More than scoring – Predicting multiple categories using credit data (80)
Conventional modeling approaches deal with binary targets, such as risk, bankruptcy, response and fraud. In many applications, binary outcomes do not appropriately capture the targeted behaviors. On the other hand, ordinal outcome variables have two or more categories with a clear ordering. They rank data in terms of degree. This more sophisticated approach will be discussed and compared with logistic and linear regressions. This session will cover how high-quality ordinal models can be effectively built and will highlight an income model case study to demonstrate the modeling approach and performance measures.
Expert level – 1 hour
Super-charge optimization ROI – Applications for action-effect analytics across the Customer Life Cycle (55)
Optimization is rapidly becoming the technology of choice for decision-makers across the Customer Life Cycle. Early adopters of optimization focused on the ”out-of-the-box” ROI delivered by the technology, leveraging their existing analytical models as best possible. Additional returns can be driven by optimization from the development and use of action-effect predictive analytics which incorporate the effect on consumer behavior of particular actions, such as price and product offer. Action-effect modeling is new territory for many statistical analysts, but the benefits outweigh the effort, and the expertise can be leveraged across the Customer Life Cycle."
All levels – 1 hour
The ins and outs of how VantageScoreSM was developed (89)
This session will illustrate the various techniques utilized to develop VantageScoreSM as an example of how to develop strong predictive scoring models. We will cover modeling best practices from selecting a sample time frame and outcome period to commonly used performance definitions and conducting segmentation analysis, which ultimately lead to the generation of strong statistical models.
Introductory level – 1 hour
Automotive
Five steps for winning in the indirect market (19)
Succeeding in today’s difficult indirect lending market is increasingly challenging. Revaluating your indirect programs to drive toward more efficient and effective programs can give you a competitive edge. Discover five steps that can help improve your success: 1) understanding industry trends; 2) knowing your market share and competitive landscape; 3) revaluating your lending programs and decisioning process; 4) reducing origination costs by evaluating the loans you don't book; and 5) managing and minimizing risk in your portfolio. By following these steps you will better understand the market, gain a competitive edge and improve your indirect lending success.
Intermediate level – 1 hour
Subprime automotive finance – Mitigating effects of applicant selection bias (29)
One of the pressing topics facing subprime automotive lenders is how to mitigate risk. One option calls for involving dealers in the loan decision process. This session will provide an analytical framework for easing automotive lenders’ fears that they are being sent a high risk deal.
Intermediate level – 1 hour
Credit card
Acquiring, activating and retaining the right customers (76a & b)
This session will provide an overview of the credit card industry and key trends which are impacting the environment. We will then transition to sharing best practices and frontier solutions for card prospecting, account management and collection strategies. Segmentation, share of wallet, activation, retention, risk mitigation and collection strategies and case studies will follow. Lastly, we will discuss ways to lend in a new economic environment by distinguishing between capacity and willingness to pay and their linkage to loss mitigation strategies.
All levels – 2 hours
Customer management/ Collections and recovery
Data driven collections strategy in a shifting consumer economy (5)
With increased delinquencies and charge-offs, identifying the most collectible segments of a portfolio will drive increased collections and recoveries at a lower cost point. This session will review a client segmentation strategy case study that aided in improving treatment effectiveness and outsourcing proficiency.
Intermediate level – 1 hour
Holistic customer management – Taking customer-level decisioning to the next level (Part 1) (7)
With all the changes in the marketplace due to the subprime meltdown and with credit card delinquencies on the rise, risk managers are faced with new challenges to effectively manage their portfolio. The Experian solution is to provide a holistic view of the customer relationship to help risk managers determine the profitability of a relationship and enable customer-level decisioning. Holistic Customer Management is an integration of event-based triggers, credit migration, and behavioral segmentation that will enable timely decisioning, allowing our clients to take the right action on the right consumers at the right time.
Intermediate level – 1 hour
Holistic customer management –Taking customer-level decisioning to the next level (Part 2) (46)
Customer-level decisioning has been employed for over a decade in other regions of the world. Financial institutions in the United States have only recently started to inquire into the concept. As competitive factors continue to intensify and recent credit events alter customer behaviors, there has never been a better time to leverage state-of-the-art customer strategy management practices. These practices are key for both consumer and business customer management. Learn how you can leverage data across your customer relationships to better manage expenses, reduce losses, increase organic growth and improve the customer experience. This session will provide clients an overview of the benefits of customer-level decisioning and give you best practices used by peers globally in the financial services industry. A successful implementation of customer-level decisioning will be showcased and ROI examples will be studied.
Intermediate level – 1 hour
The new frontier: Early stage collection strategies (12)
Current economic conditions have created numerous new challenges for early stage collections. This session will highlight a number of trends, emerging technologies, and interesting approaches.
All levels – 1 hour
The power of early warning – Proactively mitigating small business risk (63)
This session will provide an overview of risk triggers and how they can be used to proactively mitigate small business risk during these challenging economic times. The session will review case studies that demonstrate the value of utilizing a risk trigger solution to manage your overall portfolio. The analysis will compare and contrast the risk level of accounts with triggers versus those without triggers and provide insight into effective implementation strategies and overall return on investment.
Introductory level – 1 hour
Financial services
Ten credit trends you need to understand – How to successfully position your organization for what's next (Credit trends – Part 1) (34a & c)
Key credit market trends and patterns will be revealed and explained. An in-depth historical view going back to March 2005 will provide insight and illustrate where the economy is headed using comprehensive credit data with economic and Adjustable Rate Mortgage (ARM) overlays.
Introductory level – 1 hour
Beyond the headlines and sound bites – The complete credit trend analysis (Credit trends – Part 2) (34b & d)
Advanced credit trend session. Using a static population, we have tracked the relationship of sector and product trends and how they developed. Analysis includes comparison of Adjustable Rate Mortgage (ARM) population to other mortgage and non-mortgage populations for performance and behavior trends. This session will focus on maximizing business processes to accommodate today's challenges.
Intermediate/Expert levels – 1 hour
The credit card: An instrument of verification (87)
Experian’s Credit Card Verification provides a powerful tool to clients that want to authenticate a consumer and validate that a consumer is an authorized user on a card. As part of this process, the credit card becomes an important instrument for preventing fraud. Using a masked case study, we will profile a leading card issuer that faced the challenges of mitigating risk in a high-volume, automated process while maintaining a positive consumer experience. Learn strategies for responding to these conditions and how this organization has been able to deliver exceptional results.
Intermediate level – 1 hour
Fraud prevention and control
A close look at “bust out” fraud (43)
A “bust out” is a fraud tactic where the fraudster opens many lines of credit and eventually abandons all accounts after maxing out or exceeding all the credit lines. “Bust out” equates to millions of dollars and makes up a huge percentage of bad debts. Join this session to find out how fraudsters are using the “bust out” scheme today and how businesses like yours should prevent and combat this type of fraud.
Introductory level – 1 hour
Best fraud practices – Ask the panel (35)
Fraud prevention procedures are used throughout the financial industry and vary in purpose and complexity by the life cycle stage, vertical, product and channel type. Clients typically leverage these procedures to satisfy Know Your Customer compliance and to prevent various types of fraud, e.g., Identity Fraud, First Party Fraud, CNP Fraud, Bust out Fraud, etc. In this session, several members of the Experian FIS Fraud Advisory Board will address best practice fraud prevention procedures including how they can be developed and maintained. The Board members who will participate in the panel are Sarah Drwal, JP Morgan Chase Bank, Tim Webb, JP Morgan Chase Bank, Matthew Hall, Washington Mutual Card Services and Don Blackhurst, The Credit One Bank.
Intermediate level – 1 hour
New channels for fraud – New data sources to help (28)
Adding value to Precise IDSM through the inclusion of enhanced data. This session will provide an overall understanding of enhanced data and how data services from such vendors as Targus (phone data), Digital Envoy (IP/ID), Early Warning Services (DDA suspect and fraud data) and 41st Parameter (PC Fingerprinting) can compliment current data sources to enhance application acceptance and fraud control.
Intermediate level – 1 hour
New immigrant, thin file or fraud? – Tools and best practices to determine the difference (32)
Many clients are looking to target new markets which include thin file or new immigrants and are faced with real challenges in properly authenticating them due to limited data and history. Come learn more about the unique challenges this segment holds as well as the tools available to authenticate with confidence.
Intermediate level – 1 hour
Next generation identity theft – The latest trends (79)
Identity thieves continue to innovate and improve their deceptions. Find out the latest trends in identity theft and fraud so you can stay one step ahead of these criminals.
Introductory level – 1 hour
Precise IDSM – Use one tool to meet your varied compliance needs (24)
Meeting the increasingly complex set of compliance regulations and guidelines requires sophisticated strategies and tools, whether for FACTA Red Flags, the USA PATRIOT Act, eSignature, FFIEC multifactor authentication, Customer Identification Program (CIP) or Know Your Customer. Find out how leading lenders are using Precise IDSM, Experian’s premier authentication tool to meet these challenges while significantly reducing fraud risk. This technical session will focus on leveraging data sources, compliance-oriented decisioning strategies, result codes and detailed records to easily implement, tailor and update your compliance program(s).
All levels – 1 hour
Globalization and emerging markets
Experian Canada – Ready for business (67)
Experian Canada is open for business. Hear what is available from Experian for the Canadian marketplace as well as what can be leveraged from our assets in the U.S.
All levels – 1 hour
Health and wealth – Banking opportunities in healthcare (8)
There has been much discussion around the “convergence” of healthcare and banking. What does that mean, and will we ever get there? This session will provide an overview of the healthcare revenue cycle, related opportunities for financial institutions, and external factors (i.e., government intervention) that could impact much-needed progress.
Introductory level – 1 hour
Profitable growth strategies for the underserved market (9)
Lenders need new techniques to effectively address the emerging consumer or those wishing to become credit active. Learn how you can better identify qualified prospects who will respond favorably to your offer. Explore the advanced modeling capabilities and data that you can bring to bear to bolster your risk-based decisioning and pricing. With an end-to-end approach to marketing, acquisitions and predictive decisioning, more approvals are within reach for many lenders.
Introductory level – 1 hour
Reaching and serving the underbanked (71)
Hear results from the recently completed Behavioral Segmentation study, focusing on the underbanked or emerging market, jointly conducted by the Center for Financial Services Innovation and Experian.
All levels – 1 hour
The global bureau challenge – Understanding bureau use around the world (33)
Presented by an industry expert from HSBC, this session will explore the emergence and use of credit bureau data around the world. Starting with a general overview of how bureau data evolves and how it is used, the session will then take a look at the use of bureau data outside the U.S. in terms of account management and promotions. Given the varying legal climates around the world, these topics will be presented in terms of potential uses, but should be reviewed with local legal experts before taking any action.
All levels – 1 hour
Hot topics in financial services
Finding windows of opportunity in student lending (86)
Student lending is undergoing a revolutionary change. This session will address key business drivers and strategies employed by bank and nonbank lenders to ensure liquidity and loan growth.
Introductory level – 1 hour
Maximizing the use of tri-bureau attributes to drive results (18)
Updating, upgrading and/or consolidating tri-bureau attributes can seem like a daunting, time consuming task. When is it necessary? How can you drive real competitive advantage? This session will provide examples of industry trends that may warrant updating attributes and will highlight the advantages of doing so. We'll also address common tri-bureau attribute mistakes that impact your bottom line. Processes and methodologies utilized by Experian Data Intelligence experts will be showcased.
Intermediate level – 1 hour
Regulatory megatrends in the financial services industry (78)
The financial services industry is under attack by legislators and regulators on a national and state level. The November election will bring changes in the Administration and Congress, and perhaps an even more aggressive posture. The “fairness” of lending practices, advertising and credit scoring are all being challenged. Attend this panel to learn how and why these issues emerged and how the industry is responding to protect and preserve legitimate business models.
Intermediate level – 1 hour
The linkage between consumer lending and the secondary markets (77a & b)
The subprime meltdown and tightening of liquidity have affected the way all financial institutions do business today. In order to be competitive in this new environment, it is critical to have a firm grasp on the importance of structured finance and how your real estate, automotive, card, and student loan risk management strategies affect (and can be affected by) the secondary markets. Learn about RMBSs, ABSs, CMOs, and CDOs from their fundamentals to their ongoing evolution and future, and learn how the global credit market closely ties into the way we underwrite and manage consumer credit.
Intermediate level – 2 hours
Mortgage
Act now! – Loan modification strategies (40)
Adjustable Rate Mortgage (ARM) resets, foreclosures and overall portfolio degradation are some of the significant problems facing the mortgage industry today. This session illustrates trends in delinquencies for ARM portfolios, provides a market view on foreclosure rates, evaluates the relationship between first mortgages and Home Equity Lines of Credit (HELOCs), and overall score migration/deterioration within the mortgage industry. Accordingly, we will provide examples of targeted tools and potential strategies to prioritize loan modification programs.
Expert level – 1 hour
Navigating the changing landscape of mortgage servicing (41)
The focus of mortgage servicing has changed from payment processing to collection and loss mitigation. There are a number of tools that service providers can use to maximize productivity, forecast resource requirements and mitigate losses. This session discusses available tools and strategies to help service providers weather the mortgage storm.
Expert level – 1 hour
Prospecting and customer acquisition
Acquiring high value credit card accounts through the Web (69)
Generate high quality prospects and accounts now. Learn about the new online acquisition program from Experian.
All levels – 1 hour
Credit prospecting alternatives to maximize the impact of each name mailed (4)
In the current environment much attention is focused on managing existing portfolios and risk, however, growth is still a priority – despite declining budgets. This session will address how to maximize credit prospecting spend through the creative use of analytical and processing tools that allow you to identify consumer buying patterns matrixed against actual use behaviors powering prediction tools that anticipate your customer's next lending need.
Intermediate level – 1 hour
Leveraging data, analytics and software to optimize customer acquisition effectiveness (47)
During this session we will examine each of the “nine components” of customer acquisition and explore opportunities for improvement/best practices in each (through the use of data, analytics and software). Experian® will share its “Situational analysis and project evaluation” methodology to help you identify and prioritize best practice initiatives in your institution.
All levels – 1 hour
Leveraging the Internet to acquire, retain and grow customers (58)
Examine best practices for acquiring, retaining and growing customers by leveraging the Internet. The presentation will examine several best practices throughout the “online acquisition funnel.”
All levels – 1 hour
Thriving in a competitive market – Risk Based Pricing (RBP) strategies that win (42)
This session will assist you in establishing sound Risk Based Pricing (RBP) strategies and policies which can provide a competitive advantage and help drive profitability. RBP is not a “one size fits all” solution and requires development for a specific population and organizational objectives that can only be successful if monitored and revaluated as populations, economics and objectives change over time. By understanding the true benefits of RBP, which methodologies to utilize to accomplish its objectives and what to do after implementation, your organization can experience success for many years.
All levels – 1 hour
Small business
Business lending in the credit union industry (51)
How are high-performing credit unions expanding their member business lending initiatives? In this session, you will get an update on industry trends, benchmark statistics, guidance for start-up operations, and hear success stories from credit union peers. Hear how Navy Credit Union (the largest credit union in the world), Royal Credit Union and others are partnering with Baker Hill® loan origination solutions and using Experian data to drive their success.
Introductory level – 1 hour
Commercial data reporting – The simple, cost-effective way to make sure you are paid first! (31)
The small business market presents greater opportunity and greater risk than mid-sized and larger businesses in part due to the lack of information available for credit risk assessment and collection activities. This session will introduce emerging bureau solutions providing greater visibility to small business liabilities allowing you to move to the front of the payment line.
Intermediate level – 1 hour
Finding the money slipping through the cracks in your lending process (52)
The current market environment has forced us to carefully manage every aspect of our business. Whether it is write-off avoidance or placing a microscope on our own operations, it is imperative that we look for any opportunity to better manage our business. In this session, two industry practitioners will share case studies about how they have effectively addressed operational and analytical opportunities to reduce unnecessary costs. DeLage Landen, a Pennsylvania-based commercial leasing company, will share a case study describing its use of logistical regression node analysis to identify small pockets of highly concentrated risk in the lower credit quality applications. This analysis resulted in avoiding $4.8 million in write-offs annually, while forgoing only $212,000 in net income for the same period. In addition, we'll walk through a case study about a $7.4 billion California-based bank that used process analytics to save more than $20 million in the last three years. You will be armed with information to help you find money that is slipping through the cracks in your own processes.
Intermediate level – 1 hour
Had I only known I would never have marketed to that small business (57)
In this session we will take a look at businesses that on the surface look to be good marketable prospects until you uncover additional insight after they've responded to your offer. This session will look at what information could have been used to recognize unattractive prospects prior to wasting the marketing dollars and absorbing the underwriting costs. For example, 11 percent of all small business owners would be considered under-banked as consumers. How can you identify the under-banked consumer who owns a business? Attend this session to find out.
Intermediate level – 1 hour
Handling the rising tide of small business delinquency (61)
Examine key metrics around delinquency and learn about tools that can help you manage the current economic conditions. What are others doing? Learn from the experience of other lenders in managing their small business delinquency.
All levels 1 hour
Proven workflow strategies that reduce small business risk (20)
Small businesses pose underwriting challenges since business owners frequently fund their enterprise through a combination of business and personal credit. Studies show that when underwriters rely solely on the consumer credit of the business owner or guarantor, they diminish the chance of seeing the early warning signs of coming delinquency by up to 9 percent. Learn how designing an integrated workflow utilizing a blend of consumer and business credit information improves insight and maximizes small business profitability.
Introductory level – 1 hour
Small business fraud prevention – Blending commercial and consumer data (36)
This session focuses on small business fraud detection and prevention at the outset, to stop losses before suspicious accounts are booked. We will discuss factors contributing to small business fraud today and strategies focusing on blending business and consumer fraud solutions to develop the optimal fraud tool. We will also discuss the creation of the blended score and its performance on various portfolios, as well as methodologies to “clean up” fraud flags to improve score predictability.
Intermediate level – 1 hour
Small business banking
Impact of the mortgage meltdown on small business (75)
The financial markets commenced a downward spiral in 2007 that is described as unparalleled in the U.S. The situation started in the subprime real estate market and spread to the stock market and eventually filtered through to a liquidity crunch that has threatened to bring the economy into recession. How does this impact the small business market? Find out as we examine key metrics that will help guide you through these market conditions.
Introductory level – 1 hour
Would you believe? Your peers are out-performing you and we know why (54)
In 1965, the Cold War was made a little warmer and a lot funnier due in part to the efforts of an inept, underpaid, overzealous spy: Maxwell Smart, Agent 86. You don't need an industrial spy (bumbling or otherwise) to find out how your organization stacks up against your peers or competitors. In this session, you'll get a snapshot of what could be possible in your lending environment – and what the guy across town is doing. You'll walk away with definitive statistics (including 2007 Baker Hill Benchmark Report results) against which to compare your institution. From there, you will be able to target improvement in those areas which give you the biggest competitive advantage. You can't bring excellence to your organization until you understand what an excellent organization looks like. Your shoe’s ringing.
Introductory level – 1 hour
Utilities and telcom
Integrated credit and strategy management in a dynamic marketplace (81)
Managing credit risk in an evolving marketplace and dynamic times is a challenge for any risk professional. In this session, learn how a cutting edge wireless provider is addressing these opportunities and many others. From business intelligence driven strategy design to risk management simulation, this session provides attendees facing similar challenges with insight into how they can operationalize flexibility to address these conditions.
Intermediate level 1 hour
Utilities – Increase the bottom-line by prioritizing accounts at all points in the Collections Life Cycle (38)
The course will be a practical look at the field of utility collections and how customer segmentation allows customers to improve the effectiveness and efficiency of their operations. Consolidated Edison will share how they solved their business problems across the collections life cycle using solutions from Experian. Intermediate level – 1 hour
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