Experian Business Services
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For information about Experian's Portfolio Solutions, contact us at:
Phone: 800 788 9357

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Know your customers inside and out
Notification ServicesBy better understanding the credit behavior of customers, you can ensure that every customer interaction is personalized, consistent and appropriate. By transforming customer data into customer knowledge, you also can identify cross-sell and up-sell opportunities to create more profitable relationships.

Experian’s Portfolio Solutions allow you to identify customers who are highly responsive and credit-active – and who are inquiring about additional credit elsewhere. By responding to their credit needs quickly – within 24 hours – you can make the best offer to the customers you value most, increasing loyalty and strengthening trust.

Experian’s Retention TriggersSM solution doesn’t just tell you which customers have new inquiries, new tradelines or certain loans nearing term; it can tell you which customers were involved in those activities yesterday. And when you know, you can take the most appropriate up-sell action by offering additional credit, a better interest rate or other incentives. So you not only keep good customers, but also strengthen the existing credit relationship you have with them.

With QuestSM, you can dig deeper to better predict credit opportunities and to minimize risk. Quest gives you the information you need to renew existing accounts, increase credit limits, capture additional business with special offers or freeze high-risk accounts.

Marketswitch OptimizationSM helps you make appropriate customer-level risk-reward decisions. Know how much credit to extend to a customer based on his/her behaviors and your portfolio goals.

For more information on understanding the credit behavior of your customers, contact us at 888 414 1120.